TELEPHONE TRAINING COURSES 

Hands on one day and half day practical courses (role plays included) that demonstrate how to:

• answer incoming calls
• screen and control calls efficiently.
• confidently and professionally interupt the indicisive caller
  
• put on/take off hold
• transfer/take accurate messages
• diffuse angry callers
• maintain composure and stay positive
• negotiate assertively
• empower clients to take responsibility for their decissions
• project a professional image of your organisation  

Providing customer service/communication skills training for over twenty years.

courses & Seminars:

Half day and one day courses available in-house

Available Courses

• Dealing With Difficult Customers
• Telephone Courtesy and Etiquette
• Verbal Victory Half Day
• Reception Etiquette Training Half Day

Administrative Services

• Systems, Procedures & Standards Manuals

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