“All four team leaders who attended have returned more confident in their abilities and with a renewed vigour for the role.  As well, they have acquired new skills, which they can utilise in our workplace. All of this has proven the workshop to be a worthwhile investment and we thank you for your involvement.”

Business Development Manager, BankSA Adelaide

"In our business, the first and most often, the only contact we have with our customers is by 'phone, especially when contacting for overdue payment. Our staff have benefited greatly from the training; learning skills and techniques to markedly improve their effectiveness in obtaining promise for payment"

National Training Unit, General Motors

"I believe the staff benefited from a well organised, informative and educational program"

RSM Bird Cameron

"The pre-course work that was carried out gave a greater insight into our industry and assisted in structuring a program that would deliver results.

General Manager, Osborne Rentals/Thrifty Car Rental

"Thank you for your excellent presentation of the Telephone Courtesy training course. The staff have gained valuable skills which will assist in presenting a more customer focussed service to our customers"

The National Trust of Australia (WA)

"The staff learnt valuable tools to help them in everyday situations and everyone participated with great interest. Your training helped us ensure that our service standards and communication skills are of a high standard. Thank you for making this course relevant to our needs"

Front Office Manager, Hyatt Regency Perth

"… our thanks and appreciation for your excellent presentation, we have all gained valuable skills which will ensure us successfully being the best reception area in Perth"

Arthur Andersen