Telephone Courtesy and Etiquette

Join the thousands of people who have attended this national standard course!

This course is for all staff who deal with customers. It targets attitude, call control, screening, diffusing angry customers, accurately taking messages, customer satisfaction and retention. The skills and techniques learned will enable your team to professionally communicate in a way that creates harmony with customers and colleagues - essential for success and growth.


Is your team as skilled as it should be in such a Customer Service driven market? This course focuses on a variety of skill enhancement and professional techniques.

It is a practical course designed to handle everyday scenarios encountered in day to day interactions with customers.

Are your customers getting the right impression from your team?

Who will benefit:

A must for everyone who uses the telephone. Especially recommended for all team members who are a first point of contact; receptionists, relief receptionists, administration staff, accounts personnel, help desk team, sales staff and management. This course is designed to assist existing as well as new team members.

Organisations choose this course for in house training for their entire team. Make it a compulsory part of your induction training program for new team members.

No dates listed.
Check back soon.